Privacy Policy

1. Who We Are

Windows 4U is a licensed California window replacement and door installation contractor (CA Lic. #1097508), operating from 1745 Holland Cir, Walnut Creek, CA 94597. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website or engage our services.

Questions? Contact us at (925) 393-3578 or windows4ual@gmail.com.

2. Information We Collect

We collect information in two ways:

Information you provide directly:

• Name, phone number, and email address (from our estimate request form or direct contact)
• Your city or address (to confirm we serve your area and to plan the installation)
• Project details, type of windows or doors, approximate quantities, and photos you send us
• Preferred contact method (phone, text, email, or WhatsApp)
• Payment information (handled directly. We do not store card numbers)

Information collected automatically when you visit our website:

• Browser type, device type, and operating system
• Pages visited and time spent on the site
• Referring URL (how you found us)
• General location (city/region level, from IP address)

We use standard web analytics tools (such as Google Analytics) for this automatic data. These tools use cookies and similar tracking technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use your information solely to:

• Respond to your estimate request and provide a written quote
• Schedule, coordinate, and complete your installation
• Send appointment reminders and project updates (by phone, text, or email)
• Process payment for completed work
• Honor our installation warranty and respond to service requests
• Improve our website and understand which pages are most helpful
• Comply with legal obligations under California law

We do not use your information for automated decision-making or profiling.

4. Text Messaging

Windows 4U does not use automated text messaging systems. If we text you, it is a direct, personal message from Alex or Leon sent from a personal device (iMessage or standard SMS). We will only text you if you have contacted us first or are an active customer.

We do not share your phone number with third parties for marketing purposes.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

• Window and door manufacturers: To register your product warranty, we may share your name and address with the manufacturer (e.g., Milgard, Anlin, Alside, ProVia).
• Service providers: We use Google Workspace (email), Google Analytics (website analytics), and WhatsApp (optional messaging). These services have their own privacy policies.
• Legal requirements: If required by law, court order, or to protect our rights.

No other sharing occurs without your explicit consent.

6. Data Retention

We retain your contact and project information for as long as needed to fulfill our services and honor our 4-year installation warranty. After that period, we may retain records for tax and legal compliance purposes as required by California law. You may request deletion of your information at any time (see Section 8).

7. Security

We take reasonable steps to protect your information. Our website is served over HTTPS. We do not store payment card numbers. Project records are maintained in password-protected systems accessible only to our team.

No method of electronic storage or transmission is 100% secure. If you have concerns about transmitting sensitive information, please contact us by phone at (925) 393-3578.

8. Your Rights (California Residents, CCPA)

As a California resident, you have the right to:

• Know what personal information we have collected about you
• Delete your personal information (subject to certain exceptions)
• Correct inaccurate personal information
• Opt out of the sale of personal information. We do not sell your data, so this right is already exercised
• Non-discrimination. We will not treat you differently for exercising any privacy right

To exercise any of these rights, contact us at windows4ual@gmail.com or (925) 393-3578. We will respond within 45 days.

9. Cookies

Our website uses cookies for analytics (Google Analytics) and to remember your preferences. You can control cookies through your browser settings. Disabling cookies will not affect your ability to request an estimate or contact us.

10. Third-Party Links

Our website links to third-party platforms including Yelp, Google, Instagram, Facebook, and WhatsApp. These platforms have their own privacy policies, which we encourage you to review. We are not responsible for their privacy practices.

11. Children's Privacy

Our website and services are intended for adult homeowners. We do not knowingly collect information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted at windows-4u.com/privacy-policy-windows4u with the effective date updated at the top. We encourage you to review this page periodically.

13. Contact Us

For privacy-related questions or requests:

• Phone / Text: (925) 393-3578
• Email: windows4ual@gmail.com
• Mail: Windows 4U, 1745 Holland Cir, Walnut Creek, CA 94597